Policies for all units

Unit Assignments

All units are privately owned. Aloha Hawaii Vacations will do their best to honor your room request, however, management reserves the right to change your unit assignment at the owners discretion. This could be due to the sale of the unit, needed repairs or for the owner's private use. If a unit change should happen, Aloha Hawaii Vacations will either upgrade you at no cost or assign a comparable unit.

Seasons

High Season is from December 18 - March 31 AND July 1 - August 31 (Minimum 5 nights)
Low Season is from April 1 - June 30 AND September 1 - December 17 (Minimum 3 nights)

Minimum Stay

Condominiums and Homes: 3 nights during low season; 5 nights during high season

Initial Payment

2 nights initial payment due within 14 days for low season
5 night initial payment due within 14 days for high season

Full Payment

For low season reservations, due within 30 days of arrival
For high season reservations, due within 60 days of arrival

Change Fee

A $10.00 fee will be assessed for any revision after initial payment has been received.

Change Fee
1) Initial Payment to 60 Days from arrival during high season Two Hundred ($200.00)
  Initial Payment to 30 Days from arrival during low season One Hundred ($100.00)
2) Within 60-30 days from arrival during high season Initial Payment
  Within 30-15 days from arrival during low season Initial Payment
3) Within 30 days to arrival date during high season Full Payment
  Within 15 days to arrival date during low season Full Payment

***No refunds on unused portions after arrival in Hawaii****

Extra Person Charge

Extra persons over 5 years old is a $15.00 additional charge.

Rates

Rates are prorated and based on minimum night stays. If for any reason, you nights decrease, rates will be prorated accordingly.

Security Agreement

All confirmations shall require a signed Credit Card (Visa, Mastercard or American Express) Authorization Form, which will allow Aldridge Associates - Realtors to debit your account in the event of theft, major damage, or extra cleaning.

Forms of payment Accepted

Checks, Money Orders, Master Card, Visa and American Express

Check-in and Check-out Procedures

Check-ins: Check in time is 3:00 p.m. The unit will be open with the keys on the counter, unless other wise stated in the final confirmation.

Check-outs: Check out time is 12:00 noon. You may return the keys to our office or leave them in the unit locking the door on your way out. There will be a $25 charge for keysnot returned or not left on the kitchen counter. Late checkouts are on a request basis only. If request is granted a rate of 1/2 of the daily rate will apply.

Cleaning

Daily Maid Service:
There is no daily maid service. This service can be arranged for a fee. Laundry should be current days only. Excessive laundry or cleaning will be billed to your account. There are washer/dryers in all of the units. Please leave dished washed and trashed removed.

Amenities:
We do start you off with a set of toilet paper, paper towels, dish soap and laundry detergent. You will need to replace these items as they run out.

Lockout Fee

There will be a $50.00 charge to anyone who locks themselves out of their unit after business hours.


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Aldridge Associates-Realtors dba Aloha Hawaii Vacations
Waikoloa Real Estate Sales ~ Property Management ~
Waikoloa Village Vacation Rentals~Waikoloa Beach Resort Vacation Rentals

Mauna Lani Resort Vacation Rentals
Mailing Address: P.O. Box 383909 Waikoloa, HI 96738
Office Address: 68-1897 Puu Melia St. Waikoloa, HI 96738
Toll Free: (800)-66-ALOHA/ (800) 662-5642
(808) 883-8300 FAX: (808) 883-9012
info@alohahawaiivacations.com

Hawaii Visitors Convention Bureau
Member, Hawaii Visitors & Convention Bureau